We want you to love your keepsake, and be happy with your purchase. We will gladly replace pieces due to missing stones or damaged stones within 30 days of receiving your piece. We unfortunately do not offer a warranty on our jewelry past this time frame. We are not responsible for broken jewelry due to failure to properly care or store your jewelry. This includes bends, breaks, broken chains, lost pieces etc..If you have questions about an item please feel free to message us.
ORDER CHANGES: All orders must specify color and inclusions either in the special comments section at checkout on your order, or by adding the desired color or inclusions to your cart before checkout. We will no longer be responsible for adding notes, via Facebook messenger, or text. We will no longer be responsible for failure to add color or inclusions of notes via any of the above are not on the original order. If your order has been placed but you would like to add/change your color or inclusion please email us at Gennarosekeepsakes@gmail.com. We will be more than happy to help you.